Frequently Asked Questions
Everything you need to know about shopping with Nine West.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. We also offer expedited and overnight shipping options at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed merchandise within 30 days of the original purchase date. Items must be returned in their original packaging, including shoe boxes.
How do I find the right shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe pumps and staying true to size for sandals.
Can I track my order status?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Buy Now, Pay Later options like Afterpay.
Do you offer international shipping?
Currently, we ship to addresses within the United States and U.S. territories. We are working on expanding our international shipping capabilities in the near future.